CIENCE Releases GO Chat: AI and Human-Enabled Solution
Combining the best of AI and human intelligence, the newly released CIENCE GO Chat provides sales and marketing teams with a single, unified solution that can be used for both AI-powered chatbot and human-enabled chat interactions.
The CIENCE GO Platform is a combination of data products, sales enablement, and infrastructure tools that enable sales and marketing teams to grow revenues. This unique chat capability allows businesses to create a collaborative environment where sales and marketing teams can work together more effectively.
“The ability to immediately respond to any web visitor in an effective, authentic manner—whether bot or human—is the secret to effective top of the funnel. CIENCE GO Chat enables modern businesses to connect with prospects in the moments that matter most.” —Eric Quanstrom, CMO of CIENCE
How GO Chat Works
The GO Chat tool combines human interaction with unique AI-powered technology to provide instant responses to website visitors. Users can find the answers they need, as the AI will send them directly to active agents and open the line of communication and start sales-focused conversations.
This state-of-the-art software offers the ability to have the right conversation with the right answers, seamlessly blending fully automated chatbot and human-agent interactions with prospects.
Sales and marketing teams can leverage GO Chat to manage their leads, track conversations, and close deals with prospects. As a SaaS application, it offers a user-friendly interface for easy interactions.
The GO Chat offering today enables organizations to automate their customer conversations and add their teams to live chats happening in real-time. Additionally, CIENCE also offers the ability to staff, as a managed service, inbound sales development reps (SDRs) around the clock—24/7/365.
Benefits of GO Chat
This human touch can dramatically improve sales and marketing effectiveness, giving buyers an immediate, human response when they engage with a business. CIENCE human agents are trained and capable of picking up bot-fronted chats throughout the day or night to accelerate the sales process.
“Chat is right in between a synchronous medium like phone calls and an asynchronous medium like an email,” said Quanstrom. “So we’ve recognized the importance of this communications channel for businesses that want to be responsive and create a great first impression for their prospects. Our comprehensive software plus service approach gives our clients the best of all worlds.”
Key features
- Easily configurable chatbot flows
- Bot + human pre-built interactions
- Multimedia messaging capabilities: GIFs, videos, emojis
- Targeted chat experiences by geography, page, time of day, or audience targeted
- Multiple pre-built conversation flows
- Over thirty plugins available
Make Connections with GO Chat
CIENCE GO Chat is the engagement platform for modern sales teams. It can connect with different APIs to provide maximum productivity.
Utilizing every opportunity to facilitate a conversation with a potential customer, GO Chat stands out as the speed-to-lead, AI-powered conversational tool for B2B sales conversions. Find out how you can use GO Chat now to make that connection.